Smoky MTN Cabin Group provides proactive, full-service cabin and property care designed to give owners peace of mind. The policies below outline how we schedule, communicate, and deliver services.

Service Requests & Scheduling

All services must be submitted through our official service request form or approved contact channels. This ensures accurate scheduling, documentation, and follow-up.

Service timing depends on availability, priority level, weather conditions, and property access. Emergency or urgent issues should be clearly noted at the time of request.

Services We Provide

Our services may include:

• Routine property checks

• Maintenance and repairs (minor & major)

• Lawn and grounds care

• Pool and hot tub maintenance

• Cleaning coordination and turnover support

• Safety checks and compliance preparation

• Specialty services (including bowling alley maintenance)

• Seasonal, holiday, and event décor services

Some services may require owner approval or coordination with licensed third-party vendors.

Questions?
Please contact us through our Contact Page or submit a service request for assistance.

Communication & Documentation

All service notes, photos, updates, and invoices are documented through our management system. Verbal or informal requests may require written confirmation before work begins.

Clear communication is part of quality service.

Safety & Property Conditions

We perform visual safety checks but do not replace licensed inspections unless stated otherwise. Any observed safety concerns or property issues will be documented and reported.

We reserve the right to delay or decline service if working conditions are unsafe.